In the ITIL 4 framework, High-Velocity IT provides a way for organizations to focus on their digital products and services, including digital customer experiences. In this webinar, High-Velocity IT will be introduced, covering good practices and mental models, all from a practitioner's perspective.

Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert.