Improving Performance in IT Service Delivery

This webinar with Beth Layman will explore how some of the best practices found in the new CMMI for Services model can be applied to the IT organization as well as to the broader business.

Beth Layman More talks by this speaker

Beth Layman is a successful performance improvement consultant, facilitator, teacher, and coach with 30 years of experience in commercial, government, aerospace, and software organizations. She is a recognized authority on measurement and model-based process improvement, and a popular speaker. Beth is co-author of "Practical Software Measurement: Objective Information for Decision Makers'.

IT Management
84 min