Return on Process (ROP): Getting Real Performance Results from Process Improvement

In this webinar with Michael West, you will learn how to measure the "return on process" (ROP) so that your process improvement efforts remain valuable business pursuits.

Michael West More talks by this speaker

Michael West has over 30 years experience innovating how software and systems are developed and delivered. Mr. West is co-founder of Natural Systems Process Improvement, a consultancy providing expertise in process and performance improvement.

Process Improvement
59 min