ITIL 4 has been around since 2019 but many practitioners are still uncertain about what has changed. In this webinar, we will get you up to speed!

Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert.