Change is hard, and many people resist it. In this session, participants will learn how to shepherd their people through a change by applying the Organizational Change Management Practice as defined in the ITIL 4 Framework.

Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert.