Scott Fabel

Scott Fabel

Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert. 

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Scott Fabel's Talks
Play
The ITIL Value Proposition
Date    May 13, 2015
Time    59 min
In this webinar, you will learn about the value that ITIL provides both to you as a professional and to your organization.
Play
The ABCs of ITIL 4
Date    March 31, 2021
Time    53 min
ITIL 4 has been around since 2019 but many practitioners are still uncertain about what has changed. In this webinar, we will get you up to speed!
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Where are the ITIL 4 Processes?
Date    April 20, 2021
Time    51 min
In this webinar, participants will get a high-level breakdown of the 34 ITIL 4 Practices broken down into General Management Practices, Service Management Practices, and Technical Management Practices.
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Getting Value from the ITIL 4 Service Value Chain (SVC)
Date    May 4, 2021
Time    63 min
The Service Value Chain (SVC) is a key component of ITIL 4. In this webinar, you will get an introduction to how value is created using the SVC with real-world examples.
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The Customer Journey in ITIL 4
Date    June 15, 2021
Time    62 min
In ITIL 4, the Customer Journey represents the overall perception of the touchpoints and interactions between a service consumer and a service provider. In this webinar, you will be taken through the seven steps of the Customer Journey: Explore, Engage, Offer, Agree, Onboard, Co-Create, and Realize.
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Help! My People Don't Want to Change!
Date    February 8, 2022
Time    71 min
Change is hard, and many people resist it. In this session, participants will learn how to shepherd their people through a change by applying the Organizational Change Management Practice as defined in the ITIL 4 Framework.
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ITIL and High-Velocity IT
Date    March 2, 2023
Time    83 min
In the ITIL 4 framework, High-Velocity IT provides a way for organizations to focus on their digital products and services, including digital customer experiences. In this webinar, High-Velocity IT will be introduced, covering good practices and mental models, all from a practitioner's perspective.