In this webinar, participants will get a high-level breakdown of the 34 ITIL 4 Practices broken down into General Management Practices, Service Management Practices, and Technical Management Practices.

Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert.