Why do so many software systems and physical products seem to have been designed by someone who has never used a product like that before? This webinar will identify lessons that can help designers, product development managers, and even consumers.

Karl Wiegers is Principal Consultant with Process Impact, a software development consulting and education company in Portland, Oregon. He has a PhD in organic chemistry. Karl's interests include requirements engineering, project management, software quality, and software process improvement.   Karl is also the author of 13 books.