When people need to hear difficult messages or when we need to convey tough feedback, the communication and the communications channels need to be carefully considered.  This 45-minute overview of effective stakeholder interaction provides some key words and phrases that go a long way toward ensuring mutual understanding - and perhaps more importantly - mutual acceptance.

Carl Pritchard is a lecturer, author and consultant in project and risk management. He is considered a thought leader on risk, having authored the risk chapter of the "Guide to the Project Management Body of Knowledge (4th Edition)", and many of his own books.