Stakeholder Feedback is critical to the continuous improvement of any company. At the Athens Group, "stakeholders" include our customers, Athens Group personnel, shareholders, regulators, suppliers and vendors, and many others. As a certified ISO9001:2015 organization, Athens Group monitors all stakeholder feedback on a weekly basis. In this webcast, you will gain an appreciation of the effort involved in continuously monitoring and improving stakeholder relations through the careful processing of all feedback. You will also be presented with a process that you can use within your own organization to improve and prosper.
Don Shafer is a Senior Life IEEE member, an investor and mentor at the entrepreneur’s Capital Factory and founder/director/ Technical Fellow of Athens Group Holdings LLC. A decades long volunteer for IEEE, he has held EIC, VP and board of Governors positions.