You feel confident you have a great monitoring solution in place so what's next? After all the effort to set up a monitoring process, it can easily go to waste if the right process is not in place to translate monitoring into action that is relevant for the business. In this talk, we'll discuss: 1) what indicators to manage; 2) how control limits are relevant to the business and; 3) what to do when your monitoring suggests an action is called for.
Samuel Drauschak is the founder of Truvle Consulting, a process improvement firm which specializes in helping services-based companies to automate, scale and grow. He has consulted for mid-to-enterprise level companies across a wide range of sectors and verticals.