Measurement is one form of making the process and the impact of work entry explicit and visible. The goal of controlling work entry is simple, to ensure the organization gets the right value when it's needed. Most of these measures and metrics are context-driven and will not matter in every environment. So rather than inventory all possible metrics we focus on the one core area that matters across the board, Flow.
Tom Cagley is a consultant, speaker, author, and coach who leads organizations and teams to unlock their inherent greatness. Tom is an internationally respected blogger and podcaster with over 11 years experience focusing on software process and measurement.