Most companies will spend a fortune trying to increase sales, but few know how to analyze and reduce preventable costs. In this webinar you will learn how to use and manage data about defects, mistakes and errors to easily pinpoint and fix these problems.

Jay Arthur teaches people how to turn data into dollars using Microsoft Excel. Jay is the author of Lean Six Sigma Demystified and "QI Macros for Excel" and he has also written six popular books on software engineering.