Forty Frequent Feedback-Gathering Flaws and How to Fix Them

This webinar with Naomi Karten focuses on key issues in planning, designing, gathering and using customer satisfaction feedback.

Naomi Karten More talks by this speaker

Naomi Karten is a prolific speaker and writer who has delivered seminars and presentations to more than 100,000 people internationally to help them improve customer satisfaction, manage change and strengthen teamwork. Naomi is the author of "Changing How You Manage and Communicate Change: Focusing on the Human Side of Change" and "Presentation Skills for Technical Professionals: Achieving Excellence".

Business Requirements
83 min