The Service Value Chain (SVC) is a key component of ITIL 4. In this webinar, you will get an introduction to how value is created using the SVC with real-world examples.
Scott Fabel is a senior corporate training consultant with CAI. He has 30 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, IT Service Management, Business Analysis, and Project Management. This includes both consultative services and customized training programs. He is HDI certified, PMP certified, CBAP certified, and an ITIL Expert.