The Customer Journey in ITIL 4

In ITIL 4, the Customer Journey represents the overall perception of the touchpoints and interactions between a service consumer and a service provider. In this webinar, you will be taken through the seven steps of the Customer Journey: Explore, Engage, Offer, Agree, Onboard, Co-Create, and Realize.

Scott Fabel More talks by this speaker

Scott Fabel is a senior corporate training consultant with CAI. He has over 20 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, Business Analysis, and Project Management.

Process Improvement
62 min