Help! My People Don't Want to Change!

Change is hard, and many people resist it. In this session, participants will learn how to shepherd their people through a change by applying the Organizational Change Management Practice as defined in the ITIL 4 Framework.

Scott Fabel More talks by this speaker

Scott Fabel is a senior corporate training consultant with CAI. He has over 20 years of experience working with various Fortune 1000 companies on Service Desk Implementations, Microsoft Technologies, Business Analysis, and Project Management.

IT Management
71 min