Service-Oriented Lean Six Sigma

While Lean Six Sigma has often been associated with manufacturing, services are embracing Lean Six Sigma. In this session you will learn how bringing Six Sigma to services can deliver immense benefits to the economy.

Jay Arthur More talks by this speaker

Jay Arthur teaches people how to turn data into dollars using Microsoft Excel. Jay is the author of Lean Six Sigma Demystified and "QI Macros for Excel" and he has also written six popular books on software engineering.

Process Improvement
39 min