There is great benefit to monitoring the status of processes but how is it best set up? What are the right elements to monitor? Everyone is chasing live dashboards to have a pulse on their business; however, investing in the wrong monitoring solution or the wrong measures can end up being a liability instead of a benefit. In this discussion, we'll address how to contextualize a process, select the correct measures and metrics, and consider the right monitoring solution for success.
Samuel Drauschak is the founder of Truvle Consulting, a process improvement firm which specializes in helping services-based companies to automate, scale and grow. He has consulted for mid-to-enterprise level companies across a wide range of sectors and verticals.