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The Customer Journey in ITIL 4
Presented by Scott Fabel
11:00 AM - 12:30 PM EST
In ITIL 4, the Customer Journey represents the overall perception of the touchpoints and interactions between a service consumer and a service provider. In this webinar, you will be taken through the seven steps of the Customer Journey: Explore, Engage, Offer, Agree, Onboard, Co-Create, and Realize.

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